Saline Memorial Hospital (SMH) was recently recognized by the Governor’s Quality Award Program (GQA) for the sixth time. SMH accepted the award at the Annual Awards Celebration for the GQA Program on September 16th at the Marriott Hotel in downtown Little Rock.
Grant Tennille, Executive Director of the Arkansas Economic Development Commission, presented the award. Approximately 300 business and civic leaders from throughout Arkansas attended the celebration.
“This recognition award was achieved through the outstanding teamwork of our staff, physicians, and leaders,” said Bob Trautman, SMH CEO. “Saline Memorial Hospital’s staff strives to provide safe, quality care to our patients and the community, this Achievement Award is a testament to their hard work and dedication.”
The awards ceremony includes four award levels of Performance Excellence (in descending order of qualifications): the Governor’s Award, the Achievement Award, the Commitment Award and the Challenge Award. As well as the recognition, recipients receive an in-depth evaluation of their management systems and a written feedback report citing strengths and areas for improvement.
Organizations who apply to the GQA program answer questions within the Malcolm Baldrige Criteria to produce an application. These criteria cover seven areas of doing business: 1) Leadership; 2) Strategic Planning; 3) Customer and Market Focus; 4) Measurement, Analysis and Knowledge Management; 5) Human Resource Focus; 6) Process Management; and 7) Results.
“Our staff participated in an in-depth, three-day site visit last summer,” said Trautman. “Examiners from across the state and from different professions reviewed our organizational structure, processes and key performance results. It was a great opportunity to show others what we’re doing to meet the needs of our customers, co-workers and stakeholders.”
After the site visit, the GQA examiners make recommendations to the independent Panel of Judges who then decide which level to award the applicants. Not every applicant receives an award.
The goal of the Governor’s Quality Award Program is to encourage Arkansas organizations to engage in continuous quality improvement, which leads to performance excellence, and to provide significant recognition to those organizations. Created as a not-for-profit organization, the program is dedicated to assist in building a strong infrastructure for Arkansas businesses. That dedication is reflected in the program’s vision to be a catalyst for excellence in organizational performance. The Governor’s Quality Award program partners with the Arkansas State Chamber of Commerce.
“Receiving recognition for our efforts is great,” said Trautman, “but our ultimate goal in being a part of this program is to take the feedback and continue to enhance services for the patients and families we serve.”
For more information about services offered at Saline Memorial, please visit www.salinememorial.org or call (501) 776-6764.